Shipping policy

Processing time

Orders are processed within 2–4 business days (Monday–Friday, excluding holidays).

Shipping rates

Shipping costs are shown at checkout and are calculated based on your location and order details.

Estimated delivery time

After dispatch, delivery typically takes 7–20 business days, depending on destination and customs processing. Delivery times are estimates and are not guaranteed.

Tracking

Once your order ships, you’ll receive a tracking number by email. Tracking updates may take 24–72 hours to appear after dispatch.

Customs & import fees

Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Address accuracy

Please double-check your shipping address at checkout. If an order is returned due to an incorrect or incomplete address, reshipping costs may apply.

Delays

Shipping may take longer due to customs, carrier delays, peak seasons, or other factors outside our control.

Missing or lost packages

If your order hasn’t arrived, contact us and we’ll help investigate with the carrier. Please email us as soon as possible after the expected delivery window.

For shipping questions, contact: support@glowarastore.com